ONYX WEIGHT LOSS CLINIC

PRIVACY POLICY

Last Updated: October 9, 2026

This Privacy Policy describes how Onyx Weight Loss Clinic (“Onyx,” “Company,” “we,” “our,” or “us”) collects, uses, stores, and shares personal information when you visit or interact with our website, https://www.onyxweightloss.com/ (the “Site”).

We are committed to respecting your privacy and handling personal information responsibly. Because Onyx provides medical weight loss, hormone health, sexual wellness, and telehealth services, certain information collected in connection with patient care may be subject to additional healthcare privacy protections.

Please read this Privacy Policy carefully to understand our practices regarding your information.

TOPICS

  • Personal Information We Collect

  • How We Use Your Personal Information

  • How We Share Your Personal Information

  • Patient Health Information & HIPAA

  • Telehealth & Third-Party Scheduling

  • How We Store Your Data

  • Email Marketing

  • Cookies & Behavioral Advertising

  • Your Data Protection Rights

  • Third-Party Websites

  • Changes to This Privacy Policy

  • Complaints

  • Contact Us

PERSONAL INFORMATION WE COLLECT

When you visit our Site, we may automatically collect certain information about your device, including your web browser, IP address, time zone, operating system, and certain cookies installed on your device.

As you browse the Site, we may also collect information about the pages you view, links you select, referring websites or search terms, and how you interact with our content.

We refer to this automatically collected information as “Device Information.”

We may collect Device Information using the following technologies:

  • Cookies: Small data files placed on your device that help websites remember preferences and improve functionality.

  • Log Files: Records of activity on the Site that may include IP addresses, browser types, internet service providers, referring pages, and date/time stamps.

  • Web Beacons, Tags & Pixels: Technologies that may collect information about website activity, interactions, and advertising performance.

  • Website Analytics: Tools that help us understand how visitors navigate and interact with our Site.

You can learn more about managing cookies at http://www.allaboutcookies.org.

You may configure your browser to reject or delete cookies. However, disabling certain cookies may affect Website functionality.

We also collect information that you voluntarily provide to us, referred to as “Provided Information.”

This may occur when you:

  • Complete a contact or inquiry form.

  • Request information about our services.

  • Schedule a consultation or appointment.

  • Register for a patient account through an authorized platform.

  • Subscribe to email communications.

  • Purchase products or services.

  • Complete surveys or submit feedback.

  • Communicate with us by email, telephone, or other approved channels.

Provided Information may include:

  • Full name

  • Email address

  • Telephone number

  • Mailing or billing address

  • Appointment preferences

  • Payment and transaction details

  • Information voluntarily included in messages or inquiries

Information collected during medical intake, consultations, treatment, or patient care may be governed by additional healthcare privacy requirements.

When we refer to “Personal Information” in this Privacy Policy, we generally mean both Device Information and Provided Information.

HOW WE USE YOUR PERSONAL INFORMATION

We may use Personal Information collected through the Site to:

  • Respond to inquiries and communicate with prospective or existing patients.

  • Facilitate appointment scheduling and consultation requests.

  • Provide information about available medical and wellness services.

  • Process authorized payments and transactions.

  • Send appointment confirmations, administrative notices, and service-related communications.

  • Maintain and improve Website functionality.

  • Identify potential security threats, fraud, or unauthorized activity.

  • Understand Website performance and visitor interactions.

  • Comply with applicable legal and regulatory obligations.

  • Send marketing communications when permitted by law and consistent with your preferences.

We may use Device Information to analyze Website traffic, improve navigation, troubleshoot technical issues, and evaluate the performance of our content.

We do not intend to use protected patient health information for advertising or marketing purposes except as permitted by applicable law or with any required authorization.

HOW WE SHARE YOUR PERSONAL INFORMATION

We may share limited Personal Information with third-party service providers that assist us in operating our Website and delivering administrative services.

These providers may include:

  • Website hosting and maintenance providers.

  • Appointment scheduling and patient management platforms.

  • Payment processors and financing providers.

  • Email communication platforms.

  • Website analytics services.

  • Security and fraud prevention providers.

  • Other authorized technology and administrative service providers.

Information is shared only as reasonably necessary for the relevant service, subject to applicable legal requirements and contractual protections.

When required by applicable healthcare privacy laws, appropriate agreements and safeguards must be established with service providers handling protected health information.

We may also disclose information when required by law, court order, subpoena, or other legally valid request, or when otherwise permitted by applicable law.

We do not sell protected health information.

PATIENT HEALTH INFORMATION & HIPAA

Onyx Weight Loss Clinic recognizes the importance of protecting sensitive patient health information.

Depending on the nature of the information, how it is collected, and the legal status of the healthcare provider or organization involved, certain patient information may be protected under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable privacy laws.

Patient health information may include:

  • Medical history

  • Current medications

  • Symptoms and health concerns

  • Laboratory results

  • Diagnoses and treatment plans

  • Prescription information

  • Appointment and treatment records

  • Other information collected during medical care

Where HIPAA applies, protected health information is handled in accordance with applicable HIPAA requirements and the relevant Notice of Privacy Practices.

This Website Privacy Policy does not replace any separate Notice of Privacy Practices provided in connection with healthcare services.

Please do not submit sensitive medical information through general Website contact forms, public comments, or unsecured communication channels.

Patients should use designated patient portals or other approved communication methods when sharing sensitive medical information.

TELEHEALTH & THIRD-PARTY SCHEDULING

Onyx Weight Loss Clinic provides telehealth services through authorized healthcare providers and may use third-party platforms for scheduling, patient intake, consultations, electronic communications, and payment processing.

When you access these services, information may be collected or processed directly by the applicable third-party platform.

These platforms may maintain their own privacy policies, security practices, and terms of use.

We encourage patients to review the applicable policies before submitting information.

Where required, Onyx and its service providers implement appropriate agreements and safeguards for the handling of protected health information.

Telehealth communications and patient records are subject to applicable federal and state privacy requirements.

HOW WE STORE YOUR DATA

Our Website is built using Squarespace, which provides website hosting and related functionality.

Website information may be processed or stored through Squarespace and other authorized service providers, depending on the functionality used.

Medical records and patient health information may be maintained separately through designated healthcare management systems.

We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Information from unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed completely secure.

We retain Personal Information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and maintain appropriate records.

Medical records may be subject to specific retention requirements under applicable federal and state laws.

Requests for deletion or correction will be reviewed in accordance with applicable privacy laws and record-retention obligations.

EMAIL MARKETING

If you voluntarily subscribe to our mailing list or otherwise provide appropriate consent, you may receive marketing communications from Onyx Weight Loss Clinic.

These communications may include:

  • Clinic announcements

  • Educational wellness content

  • Service updates

  • Newsletters

  • Promotional offers

  • Other relevant information

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the message or contacting us directly.

Unsubscribing from marketing communications does not necessarily prevent you from receiving essential administrative, transactional, appointment-related, or legally required communications.

We do not condition access to medically necessary care on consent to receive promotional emails.

COOKIES & BEHAVIORAL ADVERTISING

Our Site may use cookies and similar technologies to support functionality, understand Website traffic, and measure marketing performance.

Depending on the technologies enabled, these tools may collect information such as browser characteristics, general location, referring websites, and interactions with Website pages.

Onyx Weight Loss Clinic recognizes that information concerning visits to health-related websites can be sensitive.

We do not intend to disclose protected health information to advertising platforms or use tracking technologies in ways that violate applicable healthcare privacy laws.

Advertising and analytics tools must be configured and evaluated to ensure compliance with applicable privacy requirements.

Where required by law, visitors will be provided appropriate choices or consent mechanisms for non-essential tracking technologies.

You may also manage advertising preferences through the following resources:

Your browser settings may also allow you to manage or disable certain cookies.

YOUR DATA PROTECTION RIGHTS

Depending on your state or country of residence and the type of information involved, you may have certain rights concerning your Personal Information.

These rights may include:

  • Requesting access to certain Personal Information.

  • Requesting correction of inaccurate information.

  • Requesting deletion of information, subject to applicable exceptions.

  • Requesting information about certain data-sharing practices.

  • Opting out of certain marketing communications.

  • Exercising other privacy rights available under applicable law.

Where HIPAA applies, patients may also have rights regarding access to medical records, requests for amendments, restrictions on certain disclosures, and other protections described in the applicable Notice of Privacy Practices.

Certain information may need to be retained to comply with medical recordkeeping, financial, regulatory, or other legal obligations.

To submit a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before fulfilling certain requests.

THIRD-PARTY WEBSITES

Our Privacy Policy applies to information handled by Onyx Weight Loss Clinic as described in this document.

Our Website may contain links to external websites, scheduling systems, payment processors, financing providers, educational resources, and other third-party services.

We are not responsible for the independent privacy practices, content, or security policies of third-party websites.

We encourage visitors to review the privacy policies and terms of use of external platforms before providing Personal Information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, Website functionality, technology, legal requirements, or operational procedures.

Any revisions will be posted on this page with an updated effective date.

Where required by applicable law, we will provide additional notice or obtain appropriate consent before implementing certain material changes.

We encourage visitors to review this Privacy Policy periodically.

COMPLAINTS

If you have questions or concerns about how your Personal Information is collected, used, stored, or shared, please contact us.

We will review privacy-related concerns and respond in accordance with applicable law.

Where HIPAA applies, individuals may also have the right to submit complaints to the U.S. Department of Health and Human Services Office for Civil Rights.

You can learn more at https://www.hhs.gov/ocr.

We will not retaliate against individuals for exercising legally protected privacy rights or filing a complaint.

CONTACT US

For more information about our privacy practices, to submit a privacy-related request, or to ask questions about this Privacy Policy, please contact:

Onyx Weight Loss Clinic

Website: https://www.onyxweightloss.com/

Email: support@onyxweightloss.com

Phone: (704) 659-4633

Mailing Address:

119 Poplar Pointe Dr., Suite H7
Mooresville, NC 28117

Last Updated: October 9, 2026